Last updated: June 2026
Orphic Crystal is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us at orphicrystal.com.
Information We Collect
When you place an order or create an account, we collect:
- Your name, email address, and delivery address
- Payment information (processed securely — we do not store card details)
- Order history and communication with us
We may also collect anonymised browsing data via Shopify analytics and cookies to help us understand how customers use our website.
How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your order (confirmation, shipping, tracking)
- To send marketing emails if you have opted in (you can unsubscribe at any time)
- To improve our website and customer experience
Who We Share Your Information With
We share your information only with trusted third parties necessary to run our business:
- Shopify — our e-commerce platform
- Payment processors (PayPal, BillPlz) — to process your payment securely
- Courier services — to fulfil and deliver your order
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at orphicrystal@gmail.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at orphicrystal@gmail.com.